Studio Policy

Terms of Use and Studio Policies

The Studio may from time to time update and modify our Policies which are set out in full through our Policies webpage, as well as our websites and booking platforms. It is the responsibility of all students to refer to these policies before using our websites and booking platforms.

By continuing to use our websites and booking platforms, or visiting/using the Studio’s premises, you are deemed to have agreed to any terms and conditions set out in the Waiver and Release of Liability and other documents located through our Policies webpage.

Studio Starfire Studio Policy


The following terms and conditions govern your relationship with Studio Starfire Pte. Ltd. (“Studio Starfire”) as you embark on your pole fitness journey with us. By enrolling as a student, participating in any of our group or private classes at our studio or through online lessons (including trial classes), booking pole practice and/or visiting our physical premises, you acknowledge that you have read and hereby accept and agree to abide by these terms and conditions. If you are below 18 years old, please obtain the consent of your parent or legal guardian before joining us in any activity.


You hereby acknowledge and agree that you have of your own volition and at your own risk chosen to participate in the classes, practice sessions, performances and/or use equipment provided by Studio Starfire (“Studio Starfire Activities”). You further understand, acknowledge and agree freely and voluntarily that due to the nature of pole fitness and Studio Starfire Activities, the activities you would engage in, including executing pole tricks and participating in exotic pole and chair dance, come with inherent risks and dangers that may cause injury, be it physical, bodily or otherwise, if not executed properly or as instructed. Before enrolling with Studio Starfire and joining us in any activity, you should where necessary seek the advice of a physician. As Studio Starfire is a pole fitness studio and not a medical organisation, Studio Starfire and/or our studio instructors cannot give you medical advice or diagnosis. Studio Starfire reserves the right to terminate your enrolment if we discover any undisclosed health conditions which would, or would likely, affect your ability to participate in any Studio Starfire Activities; in the event that the relevant Studio Starfire Activities have commenced, we may at our sole discretion provide a full or partial refund for any fees paid. 

You understand and agree that it is your responsibility to select the appropriate level of courses available at Studio Starfire based on your skills and abilities, to judge your physical and mental capabilities at all times while engaging in Studio Starfire Activities, and to ensure that you will not exceed your limits while engaging in Studio Starfire Activities. You understand that, from time to time, Studio Starfire and/or our studio instructors may suggest physical adjustments, or the use of equipment but it is ultimately your responsibility to determine if any such suggested adjustment or equipment is appropriate for your level of ability, physical and mental condition. You acknowledge that it may not be possible for our studio instructors to provide supervision, safety instructions and recommendations to you at all times, in particular for group classes. You also understand that use of equipment available at Studio Starfire premises constitutes an acceptance of said equipment on an “AS IS” basis. You are at liberty to cease or suspend participation at any time if you make the judgment that you are unable to continue or execute any action, or if you feel that any action may pose danger or cause injury to yourself. 

Studio Starfire is not responsible for (i) any sudden and unforeseen malfunctioning of any equipment provided; (ii) any injury sustained by slipping and/or falling while in Studio Starfire premises, including areas outside the Studio premises such as adjacent sidewalks, staircases and parking areas; and (iii) any personal belongings and property that is lost, stolen, or damaged while in, on, or about Studio Starfire premises. 

You expressly waive and release any claim that you may have at any time for injury of any kind against Studio Starfire, its directors, principals, instructors, independent contractors, employees, agents, contractors, affiliates, and representatives. You hereby expressly agree to indemnify, defend and hold harmless Studio Starfire from and against any and all claims, lawsuits, actions, liability, damages, loss, costs or expense, including legal fees incurred as a result of injuries sustained, death, personal injury or damage to property caused by, arising out of or incidental to Studio Starfire Activities. In addition, you hereby voluntarily hold harmless Studio Starfire from any and all claims that may be brought by my family, state, heirs or assigns.

You agree that this Waiver and Release of Liability is effective for as long as you engage in Studio Starfire Activities and throughout the duration of your relationship with Studio Starfire.


Students shall strictly adhere to any guidelines provided by Studio Starfire, whether in writing or verbally, including behaviour-related guidelines, code of conduct, health and safety guidelines relating to COVID-19, and location of services. Please refer to our Guidelines and Etiquette


Students should make their own judgement as regards their fitness to attend classes, in particular whether they are physically fit and mentally capable of performing the chosen physical activity. Students are expected to communicate any physical and psychological concerns that might affect participation in any class or activity, including informing the studio instructor if the student is new to pole fitness or exotic dance, pregnant, or has any health conditions or injuries. Students with any past or present health conditions or injuries shall have discussed the appropriateness to participate in any class or activity with their medical practitioner prior to attendance, and if students so choose to knowingly proceed and participate in such class or activity shall do so at their own risk.


 Studio Starfire reserves the right to turn away or exclude any individual from the premises and any of our platforms without cause, reason or notice and with immediate effect in the event of any conduct or behavior-related concerns which may cause nuisance or be injurious to the character or interests of Studio Starfire, students or staff, or if Studio Starfire is of the opinion that the individual concerned is not suitable for continued patronage of Studio Starfire. All decisions of Studio Starfire to turn away or exclude any individual from the premises are final and binding. Refunds for incomplete or unattended classes will not be provided in such instances, without exception.


Each individual must sign up for an account in their own name, for purposes of verification and ensuring accurate class attendance records. Studio Starfire reserves the right to turn away students who attend classes under the name of another registered student, and refunds will not be provided in such instances. Please refer to our Terms of Use Policy


All classes require a minimum number of students to start. If there are insufficient sign-ups for a class, Studio Starfire reserves the right to make all necessary adjustments, including cancelling, rescheduling or combining classes as required; students will be notified in such instances. If a class is rescheduled to a date or time slot that the student is not able to commit to, Studio Starfire will either provide the affected student with (i) credit(s) for the purposes of booking a future class or workshop, or (ii) a refund, in which case the maximum liability of Studio Starfire is limited to a full refund of the impacted class or activity.


Should students be unable to attend their booked classes, workshops or events due to valid medical reasons such as a medical condition that developed during the same term, students should send an email to before their booked class starts, and provide a copy of a valid medical certificate as evidence. Traditional Chinese Medicine (TCM) letters are not accepted. Studio Starfire reserves the right to provide a refund or partial refund for any fees paid at our sole discretion, based on the date of the medical certificate or letter, and not how many classes have been attended or missed.

Term period (date covered by medical certificate) % refund of pro-rated credits for the class
1st and 2nd week 80% of 6 lessons remaining
3rd and 4th week 60% of 4 classes remaining
5th week 50% of 3 classes remaining
6th week onwards No refunds or credits will be provided


Once students have successfully completed payment for classes, students are booked into the course(s) selected and so should choose their class commitments with care. Studio Starfire reserves the right to levy an administrative charge of SGD 20.00 for each class transfer or change request, including transfers to a different level of difficulty, or to another class of the same level in a different time slot.


Drop-ins for Studio Starfire’s 60-minute group classes are available at a flat fee of SGD 40.00 per instance. Students may join any class with available space on our term calendar, and should select their drop-in carefully, taking into account past experience and fitness goals in the same area. 

Students are only confirmed for the drop-in once payment has been successfully made and an email confirmation is sent out. Students who come to the studio without a booking confirmation may be turned away if there is no space available. There are no make-up lessons for Drop-ins.


Students are welcome to utilize the options that Studio Starfire has made available to make-up any lessons they may miss in advance, including a Facebook page for assisting with direct make-up class swaps between students, tagging of Instructors for assistance, as well as manual Studio assistance with individualized make-up requests. Due to limited manpower, complimentary manual Studio assistance will be rendered a maximum of two times per student per class per term. Subsequent requests to change/swap/make-up individual classes may incur an administrative fee of SGD 5.00 per request for assistance.

Make-up classes must be of the same class type or lower than the original class rating, and of the same price or lower. Flexx (flexibility & conditioning) classes can be used to make up for any missed class type, subject to availability. There are no make-up lessons for missed make-up lessons.


Students who rent any private locker from Studio Starfire shall use such rented private locker in a responsible and hygienic manner, including but not limited to refraining from storing perishable items such as food and drink within the locker unit, refraining from duplicating any locker keys and maintaining basic cleanliness of the storage facility. Students shall keep their belongings and personal property in the rented private locker at their own risk, as Studio Starfire cannot guarantee the prevention of theft or damage to your belongings and personal property, and accepts no responsibility for any loss or damage to locker contents which are not reasonably foreseeable or within our control. All private lockers are rented on a per term, non-refundable and non-transferable basis to individual students who may be held responsible for any damage caused to the locker. 


Students shall make full payment for any private studio rentals or private classes at least one week in advance of the booking date. Refunds will not be provided for cancellations.


Students are expected to abide by the following rules for pole practice sessions: 

  1. not to share poles; 
  2.  to pay an administrative fee of SGD 5.00 for assistance to cancel or change such bookings, regardless of circumstance (including but not limited to work, travel or due to medical reasons); 
  3.  that cash refunds will not be provided but that credits for use within 180 days against payments for 8-week classes only will be issued instead; 
  4.  to refrain from providing instruction to others, formally or informally for reasons related to student safety; and 
  5. not to film or photograph other individuals without their prior permission.

Students also acknowledge that pole practice slots remain subject to Studio scheduling requirements, and may be closed for maintenance and other activities. On such occasions, any active pole practice session bookings will be cancelled, and a full refund issued for any impacted reservations.


Students holding instructor-level positions at other studios are welcome to join Studio Starfire’s classes; however, Studio Starfire shall give amateur learners priority to participate in classes. In the event that classes are fully or over subscribed, we may kindly request that instructor-level students give up their booking slot and Studio Starfire shall provide a full refund prior to the start of the class.


All sales of retail products (including but not limited to grip aids, pole wear, shoes, shoe protectors, pole cloths and any other accessories) at Studio Starfire are final. No cash refunds will be provided, without exception. For hygiene reasons, trying-on of pole wear, shoe protectors and shoes are not permitted.


Any account credits or coupon codes should be fully utilised prior to their stated date of expiry, as no extensions will be provided. Please note the following:

  • Any account credits in DanceStudio-Pro (DSP) that Studio Starfire may issue are valid for use only for redemption against 8-week classes with our Studio. Such account credits are non-transferable, must be redeemed in a single transaction if lower in value than the cost of a single 8-week class, cannot be exchanged for cash value, or used against the purchase of retail products or for pole practice sessions.
  • Any coupon codes in Acuity that Studio Starfire may issue are valid for use only for redemption of the indicated appointment type. Such coupon codes are non-transferable, cannot be exchanged for cash value, used against the purchase of retail products, or used to book other forms of appointments outside of those indicated.


Studio Starfire may on occasion run competitions or prize draws either on its own behalf, for other parties or in conjunction with commercial partners. These will be subject to additional rules and conditions which will be made available at the time of any such competition. Please refer to Promotions for more information. 


Studio Starfire reserves the rights to all intellectual property including but not limited to course syllabus, structure, choreography and style that may be utilized in any classes or activities organized or run by Studio Starfire, as well as any still image, video or audio recording that may be taken during classes or other Studio activities. Students agree that they will not use or exploit such intellectual property for personal financial benefit in any manner, including but not limited to activities such as providing instruction for pole dance, without first obtaining explicit written consent from Studio Starfire. Please refer to our Terms of Use Policy


From time to time, still images, video or audio recordings may be taken of classes, workshops and other activities at the premises of Studio Starfire. By participating in Studio Starfire Activities, students acknowledge that Studio Starfire retains the right to use such material for marketing purposes and promotional activities, including but not limited to posting on our social media sites. If you have any concerns on this, kindly speak with your studio instructor or any of our staff. Please refer to our Privacy Policy


Studio Starfire may place camera and/or video surveillance equipment in strategic locations in the internal premises of Studio Starfire and external areas surrounding Studio Starfire premises to monitor movements for safety and security purposes. Such surveillance cameras usually operate continuously and surveillance will therefore be ongoing. Please refer to our Privacy Policy.


Students acknowledge the contagious nature of COVID-19 and voluntarily assumes the risk that they may be exposed to or infected by COVID-19 by attending and/or participating in Studio Starfire courses, and that such exposure or infection may result in personal injury, illness, permanent disability, and death. Students understand and agree that the risk of becoming exposed to COVID-19 or persons with the COVID-19 disease at the Studio Starfire premises may arise from the actions, omissions, or negligence of themselves and others, including, but not limited to, interactions with other students or any studio instructors. Students voluntarily agree to comply with and adhere to all necessary and required COVID-19-related safety and risk mitigation practices during their attendance and participation in Studio Starfire courses, whether communicated verbally or in writing. Such practices may include but are not limited to: 

  1. recognized social distancing practices (i.e., maintaining 2 meters of space between themselves and other individuals); 
  2.  wearing a face mask properly; and 
  3.  washing hands and/or using hand sanitizer frequently and avoiding touching of the face.

Students acknowledge and agree that compliance with these safety and mitigation practices is not only for their own benefit but also for the benefit of other students and Studio Starfire’s staff and studio instructors. The Student voluntarily assumes the risk that they may be exposed to COVID-19 as a result of non-compliance with such practices. 

Further, notwithstanding the foregoing, the Student agrees that they will neither attend nor participate in classes or courses if they have: (i) tested positive for COVID-19; (ii) shown any symptoms of COVID-19; or (iii) have been in close contact with a person known to have COVID-19 (or any known symptoms thereof).

Please refer to COVID-19 Enhanced Precautionary Measures for more information. 


These terms and conditions shall be governed by, construed and interpreted in accordance with the laws of Singapore. You hereby expressly agree to submit to the exclusive jurisdiction of the courts of Singapore for the purposes of resolving any dispute or claim which may arise out of or in connection with these terms and conditions.

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